All FAQ are subject to the Terms and Conditions of the Raymarine Global Warranty policy
The new policy, effective July 1st 2017, supersedes all prior policies and procedures.
Dragonfly limited warranty is available on all Raymarine Dragonfly products and allows for repairs to be undertaken by a certified Raymarine service dealer or at a Raymarine Service Centre at no charge.
Standard limited warranty is available on all Raymarine products and allows for repairs to be undertaken by a certified Raymarine service dealer or at a Raymarine Service Centre at no charge.
On-Board Warranty is a convenient way to have your Raymarine product repaired or replaced by a certified RAYMARINE dealer without first having to remove the Product from your vessel and at no additional cost, subject to certain limitations.
Onboard warranty is applied to most products installed by Raymarine authorised OEM boatbuilders or installed and registered by a certified Raymarine dealer.
Onboard warranty is applied to most products installed by Raymarine authorised OEM boatbuilders or installed and registered by a certified Raymarine dealer. Dragonfly Products, wireless instrument displays and handheld products are not eligible for On-Board Warranty.
Refurbished products purchased separately have a 2-year warranty. Refurbished products are not eligible for upgrade to the 3-year extended warranty.
Refurbished products do not qualify for onboard warranty.
Any authorised Raymarine OEM boatbuilder or certified Raymarine dealer.
Refurbished products can be returned for repair to a certified Raymarine service dealer or a Raymarine Service Centre.
Visit the dealer locator for a worldwide list of certified Raymarine dealers.
Yes, but standard limited warranty only, it is not covered by onboard warranty.
No, the faulty products must be removed and sent to a certified Raymarine service dealer or a Raymarine Service Centre.
The repairs can be carried out onboard, with prior agreement with the local certified Raymarine dealer, provided the customer pays for travel and mileage costs to and from the boat as well as all other incidental costs. Raymarine will only cover the actual repair of the product which must cost no more than it would otherwise cost in the local dealers workshop.
No, all Dragonfly products are supplied with a 1-year Dragonfly limited warranty and Raymarine products are supplied with a 2-year Standard limited warranty.
All standard Raymarine products MUST be registered online within 90 days, either of purchase or of delivery of the boat, they will then have their Warranty period extended from 2 years to 3 years at no extra cost.
Dragonfly products and Refurbished products are not eligible for a free extra year’s warranty.
Your proof of purchase is required to prove warranty. For extended warranty, you will also need a copy of the warranty registration document. Keep a copy of the warranty registration, along with a copy of the proof of purchase of the products in a safe place.
You can register your products on-line at https://customer.flir.com/Login/RYM. When complete, a pdf warranty registration is generated and you can print the document which gives a record of products, serial numbers and effectivity dates.
No, this offer only applies to the original owner / purchaser.
No, the extended warranty does not cover refurbished products.
You will need to provide a copy of your warranty registration, along with a copy of the proof of purchase of the products.
In this situation, the refurbished unit assumes the balance of the warranty of the original unit – even if this is more than the 2 years normally applied to refurbished units.
The Raymarine warranty does not affect a customer’s statutory rights.
The Raymarine warranty is non-transferrable and so is only applicable to the original purchaser.
No, onboard warranty is only available at the time of purchase, when equipment is installed by an authorised Raymarine OEM boatbuilder or certified Raymarine dealer.
Standard warranty - Proof of purchase with customer name, product number, serial number and date.
Extended warranty - Proof of purchase with customer name, product number, serial number and date AND a valid warranty registration with customer name, product number and serial number.
RAYMARINE’S Warranty Replacement service is only available through a certified Raymarine dealer. Visit the Dealer Locator to find and contact your local certified Raymarine dealer. Warranty Replacement is not available in all countries and not all products are eligible for Warranty Replacement.
Provided that the product has been purchased AND installed within the same Raymarine geographic areas, then the product will be covered by onboard warranty.
The warranty replacement unit carries the balance of the warranty remaining from the original purchase.
Haul out costs are not covered by Raymarine’s standard limited nor onboard warranty.
No, commissioning, set-up and sea trials are the responsibility of the installer / boat broker / OEM Boatbuilder / service agent and are not covered by onboard warranty.
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